Teaching tips: Dealing with difficult parents

As if our job is not made hard enough when we're given unruly students, we sometimes have to deal with difficult parents who seem to be hell-bent on making our lives more complicated. It is important to understand that these parents where once students themselves. As we all know, traditional teachers were allowed to use discipline policies which are generally frowned upon in today's modern classroom. Some traditional discipline methods included whole-class punishment, psychological abuse and, for the older parents, even corporal punishment. Of course things have now changed but it should come as no surprise that some parents regard teachers with great distrust; for them we are, and always will be, the scary dictators who ruined their childhood. You have a certain responsibility to show difficult parents that times have changed, show them that you are their friend and that you and them share a common interest: the success of the student. Showing them how concerned you are for their child's long-term well being is key for obtaining a healthy relationship with the parents. These points may help you deal effectively with difficult parents:

• When talking to them, make sure that your eyes are at the same level as theirs. Don't let them look down at you. If you are sitting down, then stand up.
  
• Listen attentively and don't interrupt. The need to justify yourself may be strong but it is important that you take your time to device a proper response.
• Be rational. Offer a reasonable solution to whatever it is that's bothering them and make sure that you both agree on the solution. It is important that you don't make compromises in order to avoid further conflicts, otherwise this may be harmful in the long run.
  
• Mind your Ps and Qs.
• Constantly be assertive, if the parent tries to verbally bully you need to show them that their behavior is unacceptable...if the parent doesn't get the gist then show them that you won't continue the discussion unless they change their attitude. This is EXTREMELY important, failing to do this might cause the situation to quickly get out of hand.
  
• If the parents try to haress you outside the school, then you have the right to call the police. Your responsibility does not extend outside your classroom.

Please feel free to share more ideas with us by leaving a comment with this post.
Take care, and as always, I'll keep you posted.